Terms of Service - DVF, Theory, Issey Miyake, Zading & Voltaire
Free shipping for delivery and returns within South Africa for orders over R500. No returns for sale items
Cape Town Tel: 27 21 683 1716

Terms of Service

DELIVERY
CALLAGHAN delivers free of charge within South Africa, either door-to-door or door-to-counter, depending on where you’re located. Allow for 2 days delivery. Orders place before midday will be delivered the next working day.
During the checkout process, select you country and the delivery costs will be add to your invoice.

Should you have any queries regarding your delivery options, please email
Transit Times exclude weekends and public holidays at origin and destination cities.

EXCHANGES
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.


REFUNDS
Your refund will be credited to the original payment method or as store credit to your CALLAGHAN account.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.


OUR POLICY
Items should be returned new, unused, and with all CALLAGHAN and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email if any of your purchases have been delivered without CALLAGHAN tags.

Shoes
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Lingerie & Swimwear
Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact
Colors
We have made every effort to display as accurately as possible the colours of our products that appear on CALLAGHAN. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

 

 

follow us on facebook   follow us on instagram   follow us on Pinterest   follow us on twitter  contact Callaghan

CAPE TOWN

6 Cavendish Street
Claremont
Tel: 27 21 683 1716
Email:

STAY UP TO DATE WITH STYLE

Join our mailing list and receive style updates, notifications of new arrivals and special offers.
captcha